Refund Policy

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College Town Tours operates with small group sizes and limited availability.

Because most of our guest are visiting Fayetteville from out of town and book in advance, last minute openings are difficult to refill. 

 

To ensure fairness to all guests and to our student guides, we maintain the following policy:

- Cancellations made at least 48 hours before the scheduled tour can receive a full refund.

- Cancellations made within 48 hours of the tour are non-refundable.

        * Guests will receive a tour credit valid up to 12 months for a future date.

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- No-shows are not eligible for refunds or tour credit.

- In the event of inclement weather or tour cancellation by College Town Tours, you will receive a full       refund or the option to reschedule.

- All refunds will be issued to the original payment method via Stripe.

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Why we have a 48 hour policy

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Our Tours:

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* Have limited spots

* Often sell to families planning trips weeks in advance

* Cannot typically be rebooked on short notice

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When a cancellation occurs within 48 hours, that spot is unlikely to be filled, and the tour still operates as scheduled.

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Offering a future tour credit allows flexibility for guests while protecting the sustainability of our small business and our student guides.

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*We understand that emergencies happen. If you experience an unexpected emergency, please contact us directly. We're a small business and will review situations with fairness and discretion. 

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